IT Service Management Software - HaloITSM - Modern & Intuitive ITSM

 HaloITSM is a cloud-based service desk that delivers lightning-fast IT service management in an intuitive, codeless interface1. It is an all-inclusive ITSM platform that offers features including Incident Management, Self-Service Portal, Knowledge Base, SLA Management and much more2. With all modules as standard and unlimited usage, it’s a great solution for small and medium-sized organizations.

HaloITSM is ITIL-aligned, which means it follows the best practices of IT service management1. It empowers your IT team to deliver rapid, efficient ITIL-aligned service1. The software is designed to centralize and streamline your processes, automate, connect and improve your HR service delivery, and manage your Facilities department with our all-in-one software for resource booking, maintenance, asset management and much more.

HaloITSM is a single, all-inclusive ITSM software solution, and it won’t just standardize your processes. It will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business. Present – and future.

In summary, HaloITSM is a modern and intuitive IT Service Management (ITSM) software that is ITIL-aligned and offers features including Incident Management, Self-Service Portal, Knowledge Base, SLA Management and much more. It is designed to centralize and streamline your processes, automate, connect and improve your HR service delivery, and manage your Facilities department with our all-in-one software for resource booking, maintenance, asset management and much more. With all modules as standard and unlimited usage, it’s a great solution for small and medium-sized organizations.

How does HaloITSM compare to other ITSM software solutions?

HaloITSM is a modern and intuitive IT Service Management (ITSM) software that is ITIL-aligned and offers features including Incident Management, Self-Service Portal, Knowledge Base, SLA Management and much more. It is designed to centralize and streamline your processes, automate, connect and improve your HR service delivery, and manage your Facilities department with our all-in-one software for resource booking, maintenance, asset management and much more. With all modules as standard and unlimited usage, it’s a great solution for small and medium-sized organizations.

There are several other ITSM software solutions available in the market. Here are some of the top competitors of HaloITSM:

ServiceNow IT Service Management: A cloud-based ITSM solution that offers features such as Incident Management, Problem Management, Change Management, and more. It is designed to help organizations manage their IT services and infrastructure.

SolarWinds Service Desk: A cloud-based ITSM solution that offers features such as Incident Management, Problem Management, Change Management, and more. It is designed to help organizations manage their IT services and infrastructure.

ServiceDesk Plus: A cloud-based ITSM solution that offers features such as Incident Management, Problem Management, Change Management, and more. It is designed to help organizations manage their IT services and infrastructure.

TOPdesk: A cloud-based ITSM solution that offers features such as Incident Management, Problem Management, Change Management, and more. It is designed to help organizations manage their IT services and infrastructure.

Jira Service Management: A cloud-based ITSM solution that offers features such as Incident Management, Problem Management, Change Management, and more. It is designed to help organizations manage their IT services and infrastructure.

Cherwell Service Management: A cloud-based ITSM solution that offers features such as Incident Management, Problem Management, Change Management, and more. It is designed to help organizations manage their IT services and infrastructure.

Freshservice: A cloud-based ITSM solution that offers features such as Incident Management, Problem Management, Change Management, and more. It is designed to help organizations manage their IT services and infrastructure.

SysAid: A cloud-based ITSM solution that offers features such as Incident Management, Problem Management, Change Management, and more. It is designed to help organizations manage their IT services and infrastructure.

BMC Remedy Service Management Suite (Legacy): A cloud-based ITSM solution that offers features such as Incident Management, Problem Management, Change Management, and more. It is designed to help organizations manage their IT services and infrastructure.

InvGate Service Desk: A cloud-based ITSM solution that offers features such as Incident Management, Problem Management, Change Management, and more. It is designed to help organizations manage their IT services and infrastructure.

How does HaloITSM ensure data security?

At HaloITSM, data security and privacy are their highest priorities. The software development and service delivery are built around robust security and data privacy policies. By delivering a service focused on these principles, they ensure high availability, confidentiality, and integrity of your data.

It is the policy of HaloITSM to maintain awareness throughout their organization and supplier base of the importance of keeping information secure, whatever form that information may take. They achieve this in part via regular Information Security (I.S.) training and awareness programs.They also stay at the forefront of developments in relation to I.S. by remaining vigilant to the ever-changing I.S. environment by supporting a culture of Continual Improvement (C.I.).

In addition, HaloITSM encrypts data and devices wherever possible and maintains a pragmatic information classification scheme. They adopt a risk-based approach to I.S. by maintaining a current risk assessment and treatment plan which is reviewed not less than once a year. They also set S.M.A.R.T. I.S. objectives annually and review them regularly and at their I.S. Management Review meetings.

All HaloITSM cloud applications are deployed in Amazon Web Services (AWS), an industry leader in providing highly secure, scalable cloud infrastructure. AWS leads the way in delivering state-of-the-art data centers. Physical access is carefully restricted to only personnel that are required at the site and is then revoked when access is no longer required.

What are the pricing plans for HaloITSM?

HaloITSM offers a range of pricing plans to suit different business needs. Here are some of the pricing plans available:

1. 5 users: £75/user/month (billed annually) .
2. 25 users: £69/user/month (billed annually) .
3. 50 users: £65/user/month (billed annually) .
4. 100 users: £59/user/month (billed annually) .
5. 200 users: £55/user/month (billed annually) .
6. 500 users: £45/user/month (billed annually) .

Please note that these prices are subject to change and may vary depending on your location and other factors. It’s best to contact HaloITSM directly for the most up-to-date pricing information.

What are the features of HaloITSM's Self-Service Portal?

HaloITSM’s Self-Service Portal is designed to enhance the user experience while reducing the workload of IT. The portal is fully customizable and can be branded to match your organization’s look and feel. Some of the features of the Self-Service Portal include:

Chatbot: The integrated chatbot provides instant support to users and can help them resolve issues quickly.

Knowledge Base: The Self-Service Portal includes a knowledge base that provides users with access to articles and solutions to common issues.

Ticket Management: Users can raise tickets directly from the Self-Service Portal, which can be tracked and managed by IT.

Resource Booking: The Self-Service Portal can be used to book resources such as meeting rooms, equipment, and more.

Customizable Forms: The Self-Service Portal allows you to create custom forms for users to fill out, which can be used to gather information or feedback.

These are just some of the features of HaloITSM’s Self-Service Portal. The portal is designed to be intuitive and user-friendly, making it easy for users to find the information they need and get the support they require.